Refund policy

At Roseo, we currently do not offer returns or refunds on orders once they are placed. All confirmed orders will be shipped to the registered address, and if the delivery is not accepted, no refund will be initiated.

Technical or Internal Issues
In case of any issues originating from Roseo or technical problems on our website (such as errors due to high traffic), we will review such cases carefully and take appropriate action.

Damaged or Incorrect Products (Mandatory Unboxing Video)
If a customer receives a damaged or incorrect product, an unboxing video is mandatory as proof.

The Rule: This video must clearly show the package being opened from the very beginning. Without this video proof, we will not be able to process any return, refund, or exchange request.

Timeline: The unboxing video must be shared with us within 2 days of delivery.

Processing: Once verified, refunds for damaged or missing items will be processed within 1 business day.

Shipping and Delivery
Customers are requested to provide accurate shipping details. Delivery timelines may be affected due to unforeseen circumstances beyond our control.

Non-Acceptance & Courier Issues
Customer End: Orders that are returned due to non-acceptance or any other reason from the customer’s end will not be re-delivered, and no refund will be issued.

Courier End: If the delivery issue arises solely from the courier partner’s end, we will process a refund (excluding applicable taxes charged at the time of purchase).